FAQ & Support

How can I change or cancel my order?

If you changed your minds about your order, please contact us as soon as possible to help you modify or cancel the order. Once the order is processed, we are so sorry that we can’t change it anymore.

How can I know my order is shipped out or not?

After the order is sent out, an email with logistics information will be sent to you, please pay attention to check your email, including your junk mailbox. If you are sure that you do not receive the email, please feel free to contact us.

When and Where will the order be shipped out?

With most orders we can arrange shipment within 24 hours after we receive complete payment.

If you choose UK warehouse, the order will be sent out from United Kingdom.

If you choose CN-SZ warehouse, the order will be sent out from China.